Download our official policies, procedures, and guidance for delegates, employers, and partners.
Includes our fee schedule: £50 late reschedule fee, 1st exam retake free, subsequent retakes £30 (max 3 retakes before full course repurchase), £25 replacement certificates, and a 14 working day certificate turnaround.
Zero-tolerance conduct policy covering staff, trainers, invigilators, and learners.
Guidance on making reasonable adjustments for learners with additional needs.
Step-by-step guidance for raising concerns and our internal handling process.
Information on enquiries, appeals, and assessment reviews.